Orders & Returns
1. General Information
This Orders & Returns Policy outlines how orders are placed, processed, delivered, and returned on www.jonys.eu.
The platform serves both:
- B2C customers (consumers)
- B2B customers (business clients, resellers)
Explanation:
This section sets the scope and clarifies that rules may differ between consumers and businesses.
2. Placing an Order
Customers can place orders directly on the Website by selecting products and completing checkout.
During checkout, customers will:
- Choose delivery method (DHL or FedEx options)
- Review shipping costs based on destination and order size
- Provide delivery details and instructions
Placing an order constitutes an offer to purchase products.
Explanation:
This explains how the order process works and what customers should expect.
3. Order Confirmation and Acceptance
- After placing an order, customers will receive an order confirmation email
- This confirmation does not guarantee acceptance of the order
- JONYS reserves the right to accept or reject any order
Orders may be cancelled due to:
- Product unavailability
- Pricing or technical errors
- Suspected fraud or unauthorized activity
Explanation:
Protects the company from system errors and fraudulent transactions.
4. Payment Terms
- Orders are processed after payment confirmation unless otherwise agreed
- Available payment methods are displayed during checkout
For B2B customers, separate payment arrangements (e.g., invoices) may be agreed upon.
Explanation:
Clarifies when an order becomes active and highlights flexibility for business clients.
5. Order Processing
Once payment is confirmed, orders go through:
- Verification
- Packaging
- Dispatch preparation
Processing times may vary depending on order size and availability.
Explanation:
Helps customers understand that shipping time starts after payment.
6. Shipping and Delivery
Available delivery options:
- DHL Standard – 3–4 business days
- DHL Express – 1–2 business days
- FedEx Standard – 3–5 business days
- FedEx Express – 1–2 business days
Customers can select delivery options during checkout.
Shipping costs:
- Calculated based on destination and order quantity
- Displayed before order confirmation
Delivery times are estimates and may be affected by external factors.
Explanation:
Summarizes shipping details clearly within the orders context.
7. Right of Withdrawal (B2C Customers)
B2C Consumers have the right to withdraw from a purchase within 14 days of receiving the goods, in accordance with EU law.
Conditions:
- Products must be unused and in original condition
- All original packaging and accessories must be included
To exercise this right, customers must contact us at sales@jonys.eu.
Explanation:
This is a legal requirement under EU consumer protection rules.
8. Returns Policy
8.1 General Return Conditions
Returns may be accepted if:
- The product is defective
- The wrong product was delivered
- The return is requested within the applicable period
Returned products must:
- Be securely packaged
- Include proof of purchase
8.2 Return Process
- Contact us via email
- Receive return instructions
- Ship the product back using an approved method
Explanation:
Provides a structured and clear return process.
9. Returns for B2B Customers
- B2B customers do not have an automatic right of withdrawal
- Returns are handled on a case-by-case basis or based on contractual agreements
Explanation:
Business transactions follow different legal rules from consumer purchases.
10. Refunds
- Refunds are processed after inspection of returned goods
- Refunds will be issued using the original payment method unless agreed otherwise
Processing times may vary depending on the payment provider.
Explanation:
Clarifies when and how customers receive their money back.
11. Return Shipping Costs
- For defective or incorrect products: return shipping may be covered by JONYS
- For voluntary returns (B2C withdrawal): the customer will bear return shipping costs
Explanation:
Distinguishes responsibility for shipping costs.
12. Damaged or Faulty Products
If a product arrives damaged or faulty:
- Notify us immediately
- Provide photos and details
- We will arrange replacement, repair, or refund
Explanation:
Ensures quick resolution of product issues.
13. Order Cancellation
Orders may be cancelled:
- By the customer before dispatch
- By JONYS due to issues such as stock or payment problems
Refunds will be issued where applicable.
Explanation:
Explains when cancellation is possible.
14. Contact Information
For any order or return inquiries:
Website: www.jonys.eu
Company: JONYS SIA
Registration Number: 45403043267
Legal Address: Darza iela 62 - 17, Bauska, LV-3901, Latvia
Email: sales@jonys.eu
Phone: +371 25456755